How to Claim

We’ll direct you through the claim process.

This guide will ask you a question and employment based upon your answer show you another question or result.

Before you start, inspect if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might need to provide supporting documents to progress your claim.

We’ll let you know the result of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made a mistake you can ask us to review our decision.

We can assist if you remain in monetary challenge or employment need special support while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Nominee plan in place?

To claim on someone else’s behalf you must be authorised.

The individual you’re claiming for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You require to have an arrangement in location to claim on someone else’s behalf.

The person you’re claiming for will require to start the procedure. Check out how to add a Nominee plan utilizing your online account.

7: Do you wish to declare online?

The most convenient method is to declare online.

8: You can declare over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you’re feeling unhealthy, or need to separate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: employment Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To declare a payment you need a myGov account connected to Centrelink. If you do not have a myGov account, it’s simple to develop one.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Request JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To declare a payment you require a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s simple to develop one.

Follow these actions.

1. Go to myGov and select Create an account.
2. Read the Terms of usage. If you consent to the terms, choose I agree.
3. Enter your e-mail address, then confirm this address using a code we email to you. Your myGov account must use an unique e-mail address. You can’t utilize the very same email for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and go into answers.
6. You have actually created your myGov account, employment select Continue to myGov.

After you show who you are through myGov by getting in some details about you, you’ll get a CRN. We’ll examine if you already have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some individual details and we’ll inspect them versus our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity details from among these files: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also require identity details from one of these documents:

– Australian driver licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, you’ll require to go to a service centre to finish our identity requirements. You’ll need to give us an acceptable picture identity file as well as any other files we may ask for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you produce your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Check in to myGov and prove who you are to link Centrelink

To declare a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity supplier that provides the strong level Digital Identity needed for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal information, details from your identity documents and validate your picture.

Discover how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and show your identity.

1. Sign in to myGov.
2. Select View and link services, employment then select Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Start.
4. Select Get JobSeeker Payment then follow the prompts to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or employment view claim status, then Make a claim.
3. Under Job Seekers select Get begun.
4. Select Look For JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you need to do anything else to finish your claim. We might ask you send supporting files to send your claim.

You can complete these actions up to 13 weeks before your circumstances alter. You can then send your claim 14 days before your scenarios alter. We’ll contact you to advise you to do this.

21: Check in to myGov and link to Centrelink with your CRN to declare

To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can produce a Centrelink online account for you and connect it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Look For JobSeeker Payment and follow the prompts to complete your claim.

We’ll inform you if you need to do anything else to complete your claim. We might ask you for supporting documents to send your claim.

22: After you declare by phone

We’ll contact you if we require more details.

We’ll send you a letter to let you know your claim result. If your claim succeeds, we’ll let you understand:

– when you’ll get your first payment
– just how much you’ll get.

23: After you declare online

After you send your claim online, you’ll get an invoice telling you:

– the ID variety of your claim
– the date we approximate your claim will be total.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you do not concur with our choice call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to examine our decision.

To do your company with us, produce a myGov account and link it to Centrelink.

You need to show your identity before you a payment or employment service.

When you claim a payment or service, we’ll ask you for some files to support your claim.

If you or your partner quit working, or change from full-time to casual work we’ll need an Employment Separation Certificate from you in some situations.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your information and get payments for you.