How to Claim

We’ll direct you through the claim procedure.

This guide will ask you a concern and based upon your response reveal you another question or outcome.

Before you begin, inspect if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may require to supply supporting files to progress your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you think we’ve made a mistake you can ask us to evaluate our choice.

We can assist if you’re in monetary hardship or require special support while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: Do you have a Nominee arrangement in place?

To claim on someone else’s behalf you should be authorised.

The person you’re declaring for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You require to have an arrangement in place to claim on somebody else’s behalf.

The person you’re declaring for will need to start the process. Check out how to add a Nominee arrangement using your online account.

7: Do you wish to declare online?

The most convenient method is to claim online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling unwell, or need to separate yourself at home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To declare a payment you need a myGov account linked to Centrelink. If you do not have a myGov account, it’s simple to produce one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Get going.
7. Select Make An Application For JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To declare a payment you require a Centrelink online account linked to myGov. If you do not have a myGov account, it’s simple to produce one.

Follow these steps.

1. Go to myGov and select Create an account.
2. Read the Regards to usage. If you consent to the terms, choose I concur.
3. Enter your e-mail address, then confirm this address using a code we email to you. Your myGov account need to utilize a special email address. You can’t use the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you’ll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and enter answers.
6. You’ve created your myGov account, select Continue to myGov.

After you prove who you are through myGov by getting in some details about you, you’ll get a CRN. We’ll examine if you already have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity information.
4. Enter information from your Medicare card.
5. Enter some individual information and we’ll check them against our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity information from among these files: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also need identity details from among these documents:

– Australian motorist licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can send your claim, you’ll require to check out a service centre to complete our identity requirements. You’ll require to provide us an appropriate photo identity document in addition to any other files we may ask for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Line.

15: job How to claim after you create your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You require to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and prove who you are to link Centrelink

To declare a payment online, job you’ll require to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity provider that supplies the strong level Digital Identity needed for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual details, information from your identity files and validate your image.

Find out how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and show your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your permission to share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Apply for JobSeeker Payment then follow the triggers to complete your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Look For job JobSeeker Payment and follow the triggers to finish your claim.

We’ll tell you if you need to do anything else to finish your claim. We might ask you submit supporting files to send your claim.

You can finish these actions up to 13 weeks before your scenarios alter. You can then submit your claim 14 days before your situations alter. We’ll call you to remind you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online account for you and connect it to your myGov.

Follow these steps:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Obtain JobSeeker Payment and follow the triggers to finish your claim.

We’ll tell you if you require to do anything else to complete your claim. We might ask you for supporting files to submit your claim.

22: After you claim by phone

We’ll call you if we require more details.

We’ll send you a letter to let you understand your claim outcome. If your claim achieves success, we’ll let you understand:

– when you’ll get your very first payment
– how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get a receipt informing you:

– the ID variety of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is connected to myGov, indication in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you don’t concur with our decision call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to review our choice.

To do your organization with us, develop a myGov account and link it to Centrelink.

You require to show your identity before you declare a payment or service.

When you claim a payment or service, we’ll ask you for some files to support your claim.

If you or your partner stop work, or change from complete time to casual work we’ll require a Work Separation Certificate from you in some situations.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for you.